Cancel
Found a home or want to stop? It only takes a moment.
Choose your situation
1. Within 14 days of your first payment
Not happy? Then you get your money back. Email us or send a WhatsApp message within 14 days of your first payment, with your account's email address. No reason needed. We refund your whole payment within 7 days; your subscription then stops, your account and your searches are kept.
If you only cancel in your account, you keep access until the end of your period, but you get no money back.
2. After 14 days: cancel in your account
Was your first payment more than 14 days ago? Then you cancel yourself, in your account:
- Log in.
- Go to Billing and subscription.
- Click "Cancel subscription".
- Answer a few short questions if you like; you can skip them.
- Confirm with "I am cancelling RentQuick". Done.
Did your subscription just renew when you did not want it to? Email us within 7 days of the charge and you get that renewal back in full.
What happens after you cancel?
Your subscription runs to the end of the period
You keep access until the end of the period you paid for. If you took a 3-month subscription on 15 February, for example, your access and the automatic payments stop on 15 May.
Your searches are kept
Your searches and favourites stay in your account. Found a home and need no more alerts? Pause or delete your searches under My searches.
Frequently asked questions
How do I stop the automatic renewal?
By cancelling in your account. You keep access until the end of your period. If you change your mind before that date, turn your subscription back on in your account with "Start again".
When exactly does my subscription stop?
On the end date shown in your account. The day you cancel does not change it: a 2-month subscription that started on 15 January runs until 15 March. If you cancel before that date, nothing more is charged.
How fast is my cancellation processed?
At once. You get a confirmation by email; if you did not get one, let us know. If a renewal was already being processed by your bank when you cancelled, that payment still goes through. You get it back if you ask within 7 days of the charge.
How fast do I get my money back?
We refund it within 7 days through Stripe, to the account or card you paid with. Depending on your bank it then reaches you within 5 to 10 working days.
What can I do if I am not happy?
Tell us what went wrong; we are glad to help. A wider search often brings more homes. Email [email protected] or message us on +31 6 83977306.
I have another question
See the frequently asked questions or contact us. The rules are in the subscription terms and the refund policy.